Question 1

What should be done as I am unable to receive the OTP to the registered mobile number ?

Accepted Answer

Due to some technical errors or network issues, you might face difficulties in receiving the OTP to the registered number. As an alternative, you may use your registered e-mail id to receive the OTP. Even after multiple trials if you are unable to receive the OTP, kindly connect with our customer support team.

Question 2

Why is it showing product delivered without it being delivered ?

Accepted Answer

If in case the customer has received an intimation message stating that the product has been delivered without it being delivered to you, kindly inform the same with the team within 3 days (72hrs).

Question 3

How long does it take to deliver your products ?

Accepted Answer

We aim to deliver within: 
          
                1-3 working days within Kerala
                5-7 working days within India
                7-10 working days for Europe, USA, Canada, fast east, Australasia, and the rest of the world.

Question 4

The product received is having a manufacturing defect what needs to be done ?

Accepted Answer

We request you to immediately raise a complaint via our website or kindly connect with our customer care team. After confirmation, you may send it to:
                Bldg No. X11/1B, M.E.S. Junction, South Vazhakulam (PO), Aluva, Kerala 683105

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